Service Level Agreement
Last updated: 3 June 2026
We target 99.9% monthly availability of network and host infrastructure per service. Live status: up.overnight.host. Credits below are your sole and exclusive remedy for availability issues.
1. Scope
Covered: power, network reachability and hypervisor/host availability of our infrastructure. Not covered: anything inside your self-managed OS or application, customer-caused outages, scheduled maintenance (announced ≥24 h ahead, max 4 h/month), emergency security maintenance, attacks (e.g. DDoS) and upstream/force-majeure events beyond our control.
2. Credits
| Monthly availability | Service credit (of that service's monthly fee) |
|---|---|
| < 99.9% – 99.0% | 10% |
| < 99.0% – 95.0% | 25% |
| < 95.0% | 100% |
- Credits are applied to future invoices; no cash refunds. Maximum credit per month: 100% of the affected service's monthly fee.
- Claims must be submitted via support ticket within 7 days of the incident's end, referencing the affected service and timeframe. Our monitoring data is decisive.
- No credits while an invoice on the account is overdue or for services in breach of the Terms/AUP.